IT & DIGITAL
IT Outsourcing
An integrated IT Outsourcing model: technology, skills and governance to reduce risk, ensure operational continuity and support business growth.
01 - ABSTRACT
IT is a strategic lever for competitiveness, efficiency and business growth. For Ticino SMEs, the challenge lies in ensuring operational continuity, information security, regulatory compliance and innovation, while keeping costs sustainable and the organisational structure lean. FORFIRM proposes a 360° integrated IT Outsourcing model that combines managed infrastructure, cybersecurity, AI Governance, compliance and specialist expertise, enabling companies to access advanced services and professionals without the burden of a dedicated in-house IT structure. The approach is oriented to concrete results: up to 30% reduction in IT costs, lower exposure to cyber risk, greater service availability, safe adoption of Artificial Intelligence and full support for regulatory compliance. A single partner to transform technology from an operational cost into a business enabler.
02 - FORFIRM SERVICES
Service Areas
| SERVICE | DESCRIPTION | ADVANTAGES |
|---|---|---|
| IT Infrastructure Management & Support | Governance of the corporate IT infrastructure with continuous operational support
| Operational continuity, reduced downtime and predictable IT costs
|
| Cybersecurity Monitoring & Protection | Proactive protection of corporate systems, data and processes
| Reduced cyber risk, data protection and continuous monitoring
|
| AI Governance & Adoption | Safe, controlled and measurable introduction of AI into business processes
| Increased productivity, process automation and governance
|
| Qualified Team | Access to specialist managerial expertise
| Sharing of specialist expertise and governance at sustainable costs
|
| Certifications & Regulations | End-to-end support for regulatory compliance and certification release
| Compliance as a commercial lever
|
| Training & Awareness | Continuous training programmes delivered by IT Cybersecurity specialists
| Skills development and enhancement of corporate reputation
|
DESCRIPTION
Governance of the corporate IT infrastructure with continuous operational support
- •Management of corporate devices and data center
- •Remote and on-site assistance
- •Structured ticketing system
- •SLA for intake, resolution and service continuity
- •Preventive maintenance and IT environment monitoring
ADVANTAGES
Operational continuity, reduced downtime and predictable IT costs
- •20-40% reduction in downtime caused by IT issues
- •15-30% reduction in recurring support requests
- •Plannable IT costs through a fixed fee
- •Reduction of time lost by users on technical issues
DESCRIPTION
Proactive protection of corporate systems, data and processes
- •Threat Intelligence and risk identification
- •Vulnerability Assessment and Penetration Testing
- •Incident Response and recovery plans
- •OT security for production and industrial environments
ADVANTAGES
Reduced cyber risk, data protection and continuous monitoring
- •Reduced exposure to ransomware and cyber attacks
- •Preventive detection of most critical vulnerabilities
- •Reduced incident detection and management times
- •Greater operational continuity in case of attack
DESCRIPTION
Safe, controlled and measurable introduction of AI into business processes
- •Definition of the corporate AI strategy
- •Adoption of AI chat and agents applied to Marketing, Sales, HR, Back-Office
- •Monitoring of usage, benefits, risks and return on investment
- •Change management and user adoption support
ADVANTAGES
Increased productivity, process automation and governance
- •20-40% reduction in time spent on repetitive activities
- •30-60% reduction in documentation preparation times
- •Valorisation of the corporate information assets
- •Increased commercial and operational competitiveness
DESCRIPTION
Access to specialist managerial expertise
- •CISO: cybersecurity strategy, risk management, remediation plan and coordination with IT
- •DPO: oversight on privacy, data protection and relations with auditors/authorities
- •IT Governance Manager: vendor coordination, technology priorities, evolution plans and management reporting
ADVANTAGES
Sharing of specialist expertise and governance at sustainable costs
- •Better governance of IT vendors and digital projects
- •Reduced decision-making risk for management
- •Access to hard-to-find market expertise
- •Know-how transfer to the internal team
- •Flexible and scalable model
DESCRIPTION
End-to-end support for regulatory compliance and certification release
- •PCI DSS: payment data security
- •NIS2: resilience and security of information systems
- •CRA: Cyber Resilience Act for digital products and services
- •LPD/GDPR: personal data protection
- •ISO 27001: information security management
- •ISO 22301: operational and business continuity
ADVANTAGES
Compliance as a commercial lever
- •Reduced risk of sanctions, disputes and non-conformities
- •Strengthened trust with clients and partners
- •Greater organisational maturity and process control
- •Preparation for internal and external audits
DESCRIPTION
Continuous training programmes delivered by IT Cybersecurity specialists
- •Technical Academy: effective use of PCs, devices and corporate applications
- •AI Academy: AI tools to increase productivity and efficiency
- •Cyber Security Awareness: phishing and ransomware identification, sharing of operational best practices
ADVANTAGES
Skills development and enhancement of corporate reputation
- •Strengthened corporate reputation
- •Greater access to tenders, grants and enterprise clients
- •Improved conditions for cyber insurance
03 - THE FORFIRM APPROACH
Assessment & Quotation
Digital maturity assessment and improvement opportunities, with a clear quotation and a fixed fee.
Implementation & Service Activation
Intake of services and operational management of infrastructure, security, compliance and AI.
Governance & Continuous Improvement
Constant monitoring of performance, risks and results to ensure continuous evolution and alignment with the business.
04 - WHY FORFIRM
Single partner. A single point of contact for end-to-end IT service management.
Security & reliability. Protection of data and systems to Swiss standards.
Local presence. Team based in Manno with remote and on-site support.
Executive expertise. Qualified and certified professionals without dedicated structure costs.
Book Your Assessment
Discover how our integrated IT Outsourcing model can reduce your costs and strengthen your operational continuity.
Book Your Assessment